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Frequently Asked Questions

Frequently Asked Question (FAQs)

  1. Online Order Procedure?

    Ans: To shop online follow these steps: Go to https://www.momdadnme.com/, click on the item you like, Select color, size and click on ‘buy now’, If you want to shop more products then click on "continue shopping", Click on ‘next’, Provide your address and details, Click on - I confirm my order, Pay cash on delivery.

  2. Order cancellation policy?

    • Orders will be cancelled automatically within 48 working hours if order confirmation call is not received. •Order received with wrong address or contact numbers are cancelled as soon as received. •Orders which indicate fraudulent activity are cancelled. • If a customer refused to take delivery each time, even after placing the order such customer orders are cancelled automatically. • Customers who return orders after confirmation again and again their orders are not accepted.

  3. Exchange & Refund Policy?

    We have 7 Days Exchange & Return Policy You may please send parcel to us through any courier company at the following address:Mom Dad N Me lahore Please note that items must be unused and contains all the original tags and packaging (if any). Once the items reach us, we will directly issue you a voucher through email which will be redeemable on your next purchase. If you wish to return a product without any specific reason, delivery charges for the return will not be refunded by Mom Dad N Me.

  4. Order Delivery Time?

    Our delivery time is 3-5 working days

  5. Delivery Areas?

    We deliver across Pakistan.

  6. Can you hold my order?

    Yes, we can hold your parcel for 3-4 days after advance payment.

  7. Can I modify my order?

    Yes, you can by contacting us on following numbers from Monday to Saturday - 9:00 AM To 6:00 PM Help-Line: 03144500037 WhatsApp: 03144500037

  8. Can I place order on Call?

    Yes, you can by contacting us on following numbers from Monday to Saturday - 9:00 AM To 6:00 PM Help-Line: 03144500037 WhatsApp: 03144500037

  9. Delivery Charges?

    Yes, we charge Rs. 250/- as a delivery fee.

  10. What payment methods do you accept?

    We accept both cash on delivery

  11. How do I track my order after it's been shipped?

    We have a tracking option available at our website through which you can track your order.

  1. REFUND POLICY

    Exchange & Refund Policy? We have 7 Days Exchange & Return Policy You may please send parcel to us through any courier company at the following address:Mom Dad N Me lahore Please note that items must be unused and contains all the original tags and packaging (if any). Once the items reach us, we will directly issue you a voucher through email which will be redeemable on your next purchase. If you wish to return a product without any specific reason, delivery charges for the return will not be refunded by Mom Dad N Me.